What Personal Information Does Pianki Collect?
Personal Information Given to Us
We collect and store information that you choose to provide voluntarily on our web site or give us by other forms of interaction and communication. Examples of such personal information received would be email addresses and passwords given on registration forms available for users of our web site. Also, personal information needed to place an order would include, but not be limited to, name, address, phone number, email address, credit card information, and product selection information. Orders sent as gifts may need additional shipping information, such as recipient's name, address, phone, personal greeting, etc. Credit card information needed would include card type, number, expiration date, and name on card, billing address, and additional information, if needed for verification purposes. When contacting Pianki for customer service, we may request additional information for order fulfillment or for verification purposes to protect your confidentiality. We may also, from time to time, receive suggestions or request information needed in order to improve our web site, fulfillment, and customer service operations, add enhanced features such as allowing customer reviews or personalized product selection, and other ways to increase the efficiency and enjoyment of your shopping experience. We may add or enhance features for a test period. These features may not always be available on our web site.
Other sources may provide us with information. Examples would include, but not be limited to, information needed to verify credit card billing information and shipping addresses, credit card authentication and approval, and other credit and payment information. Various shippers and delivery companies may provide us with information about your shipment, including, but not limited to, shipping address information, confirmation of shipment received, or reason they returned a shipment to us.
Cookies, Computer, Internet, and Automatic Information
We collect and store various types of computer and Internet information when you visit our web site, communicate with us, and interact with Pianki. Along with many other web sites, we assign a "cookie" (a small text or alphanumeric code file), which is received by your web browser and stored on your computer's hard drive. This cookie allows us to identify your computer when you visit our web site, and we can then enhance your shopping experience. For example, cookies may allow you to leave our site for a limited period while still keeping items in your shopping cart. Cookies may also allow a web site to offer other customized features to you when you return to visit it.
You may not be able to shop at Pianki without using cookies if you configure your computer so that it does not accept cookies. Many computer web browsers allow a user to set options that may disable cookies, keep your computer from accepting cookies, and other cookie control options. Please check the "Help" section of your browser for information about cookie options. In addition, some software companies provide software that may prevent your computer from accepting cookies.
We may collect other computer, internet, and automatic information when you visit or interact with Pianki by computer or other forms of communication. Examples of such information are your IP (Internet Protocol) address, your computer's browser type, operating system, your click-stream URLs (Uniform Resource Locators) leading to and from our site, URLs and pages visited while at our web site. Other forms of communication may also provide us with information, including, but not limited to, communicating with us by phone, which may provide us with the caller's phone number. When we receive an email from you, we will also receive your return email address.
How is the Personal Information Used?
We may use the information we collect from you to facilitate and enhance your shopping experience with Pianki. For example, we may use the information for fulfillment purposes, such as to process your order, prepare it for shipping, verify and bill your credit card for the purchase, and deliver the merchandise to you. We may use your information register you as a new or returning customer. We may use information to provide customer service. When contacting our customer service center, personal information may be needed to complete the order fulfillment process or requested for verification purposes to protect your confidentiality. We may send emails confirming various steps in the processing of your order. Other examples of using the information would include contacting you in response to an inquiry from you, or if we have a problem or question concerning your order. We may use the information to customize or enhance your shopping experience and visits to our web site, such as offering special items or online ads that may be of interest to you when you visit our web site. At times, we may offer you the opportunity to receive special offers from us. We may use information from you to improve our web site, customer service operation, or fulfillment services.
We may use or release personal and account information when we believe it necessary to comply with law enforcement or to protect the rights, property, or safety of Pianki, our customers, or others. As an example, we may use or release information to law enforcement authorities, companies, agencies, organizations, or individuals for fraud protection, investigation of possible fraudulent activities, or prevention of credit card misuse.
We may use information that is not personally identifiable information, to aggregate, to study, and to measure, the performance and efficiency of various aspects of our web site and fulfillment operation. We may use non-personally identifiable information for sales, product placement, advertising, and marketing research.
With Who Does Pianki Share the Information It Receives?
We do not sell or rent your personal information to third party companies, although in the unlikely event of our merger with, acquisition by, or acquisition of another company, in part or whole, it is possible the customer information may transfer to the new company. This would be necessary to help ensure the smooth transition of fulfillment and customer service operations.
We share customer information that we receive with other companies and individuals we employ or use to perform certain duties and services for us. Examples of these activities done by other companies or individuals on our behalf may include, but are not limited to the following: security checks, fraud prevention, credit card processing, order processing and fulfillment, shipping and delivering merchandise, providing customer service, marketing research and site improvement, and the collection of unpaid bills. These agents, companies and individuals may not use the information for any other purpose, other than to perform their duties and services on our behalf.
We may release personal and account information to others when we believe it necessary to comply with law enforcement or to protect the rights, property, or safety of Pianki, our customers, or others. As an example, we may release information to law enforcement authorities, companies, agencies, organizations, or individuals for fraud protection, investigation of possible fraudulent activities, or prevention of credit card misuse.
How Do We Secure the Information Sent to Us?
Pianki understands the importance of providing for the secure transmission of personal information when you place an online order at our web site. Our online computer server utilizes an encryption technology known as SSL (Secure Sockets Layer) when receiving online Internet orders, provided that computer browser used to send the order supports such technology. Most browsers are capable of using SSL encryption when sending orders to us. (For additional information about SSL, you may wish to refer to the "help" section of your computer's software browser.)
How Can You Control, Access or Change Your Personal Information?
Obviously, you can limit the access that we have to your personal information by not placing an order with us. We require certain information to process your order, accept credit cards for payment, fulfillment and shipping of your order. Without this information that you give us on our order form, we will not be able to process your order and deliver it to you. By not visiting our site, we will not be able to track your click-stream URLs to and from our site, nor will any "cookies" (described above under the heading "Cookies, Computer, Internet, and Automatic Information"), computer, or Internet information be used to identify your computer. You may shop at Pianki without using cookies, if you configure your computer so that it does not accept cookies. (Although without cookies, some enhanced shopping features may not be operational.) Many computer web browsers allow a user to set options that may disable cookies, keep your computer from accepting cookies, and other cookie control options. Please check the "Help" section of your browser for information about cookie options. In addition, some software companies provide software, which may prevent your computer from accepting cookies.
At present, Pianki does not allow customers online access to their account information, except that shown on the order form when placing an order. At times, without notice, we may offer additional features to our web site, which would allow customers limited online access to some of their account information. If we add such online access to our web site, it may be for a short-term test period or long-term basis as a way to improve the shopping experience of our customers.
Some or all information received by Pianki may be stored in whole or part for as long as we believe it to be necessary, with or without later changes incorporated into the original data. With or without any changes to the original information, we may not delete personal and non-personal information during the period that we believe it necessary to store such information.
Errors and Omissions
We are not responsible for any typographical errors or inaccuracies contained in this web site. The information, prices and discounts presented on this site are subject to change without prior notice. We reserve the right to cancel any order placed.
At our sole discretion, we may choose to temporarily waive all, or part, of this return policy, in order to enhance the customer service experience or to prevent fraud. Pianki reserves the right to refuse any order.