Perishables Policy: We strongly recommend selecting a Next Day or Overnight shipping option for best temperature control. We also recommend that someone be available to sign for packages at the time of delivery. If there is no one to sign for the delivery, the package delivery services may leave merchandise at the specified shipping address. Pianki is NOT RESPONSIBLE and will not offer refunds for packages that are stolen or damaged after they are delivered to the address that is specified by the customer. At the discretion of the delivery service, insurance coverage may not apply. If a package requires a signature, your package will be delivered only if it is signed for. If no one is present at the delivery time, then the Shipper’s standard practice is that they will make 2 more delivery attempts before they return the package to us. Pianki is NOT responsible for damage to perishable merchandise that is damaged after delivery or after a delivery attempt has been made. Pianki will not offer refunds in these situations.
Due to issues with our vendors, on occasion, we may also prevent returns on selected products. We will note any such restrictions on the product detail page or in this return policy.
For merchandise qualified for return, repack the product in its original packaging with the packing slip and follow these simple steps:
Contact us by email with the the reason for the return. We will email you a Merchandise Return Authorization (MRA) number and instructions for the return. Write the MRA number on a copy of the invoice or on a copy of the email and include it with your return.
We will not issue a refund, credit, or exchange, for any returned items not accompanied by the authorized MRA number. For your security, please return your purchase with an insured courier (e.g., FedEx, UPS, and DHL) and retain your receipt. Pianki is not responsible for items damaged or lost in transit.
You have up to 20 days after the Pianki ship date to initiate your return. Your items must reach us within 30 days from the ship date. When we receive your items, we will refund your order amount less shipping and handling charges.
Items received after 30 days will not qualify for credit, refund, or exchange. We will ship late items back to recipient or customer.
Unless otherwise specified, all merchandise sold by Pianki is new. By purchasing from Pianki, you agree that Pianki reserves the right to refuse to replace, to exchange, or to issue refunds, for merchandise that arrives damaged. You agree to file all damage claims with the delivery service that delivered your purchase. As a service, Pianki may inspect your purchase for flaws prior to shipping.
To qualify for a refund or exchange, all returned items must be in their original condition, including the original packaging and containers, documentation, warranty cards, manuals, and all accessories. Do not mark or deface original manufacturer packaging in any manner. We will not accept, refund, exchange or issue credit for returns if packaging and the product is not in its original condition as determined by Pianki. Pianki is the sole judge of the condition of returned merchandise and whether or not it qualifies for refund, exchange, or credit.
For items we determine not qualified, we will offer to return such items to you and charge you a shipping and handling fee. If you reject the offer to return or refuse the returned items after we ship them, Pianki reserves the right to liquidate the items and withhold credit or refund. The customer agrees to pay all charges related to return not qualified merchandise.
We will issue refunds by the same form of payment as the original purchase. We will refund the purchase price of the item less the original shipping and handling costs. If we provided free shipping, we will deduct shipping and handling charges from the refund.
Our return policy applies even to items not be covered by the manufacturer’s warranty, because Pianki is not an "authorized" dealer of the merchandise.
Errors and Omissions
We are not responsible for any typographical errors or inaccuracies contained in this web site. The information, prices and discounts presented on this site are subject to change without prior notice. We reserve the right to cancel any order placed.
At our sole discretion, we may choose to temporarily waive all, or part, of this return policy, in order to enhance the customer service experience, prevent fraud, or to prevent abuse of this return policy. Pianki reserves the right to refuse any order.
By purchasing from Pianki you agreeing to this Return Policy and all of our Terms of Service.
